Senior Utility Billing Specialist / Utility Billing Specialist (Ventura Water)

Job Description:

Senior Utility Billing Specialist / Utility Billing Specialist (Ventura Water)

Description

Applications are accepted exclusively through the City of Ventura Career Site:
www.cityofventura.ca.gov/jobs . Submissions through other websites or methods will not be accepted.

Applications and supplemental questions will be accepted and reviewed on a continuous basis. Open until filled. Candidates are encouraged to apply early, as this position may close without notice.

First Review of Applications : January 5, 2026.

Pay & Benefits

• Utility Billing Specialist - $26.02 - $31.63 Hourly DOQ
  
• Senior Utility Billing Specialist - $28.61- $34.78 Hourly DOQ
  
• Benefits
  
  • Medical Insurance options include HMO, PPO,
    
  • City Paid Dental and Vision Insurance
    
  • Life Insurance
    
  • Vacation & Holiday Compensation
    
  • Deferred Compensation
    
  • CalPERS Retirement
    
  • Tuition Reimbursement & Bilingual Pay
    

About the Opportunity

The City of Ventura is hiring a Senior Utility Billing Specialist/Utility Billing Specialist to join our customer service and billing team. This position plays a critical role in supporting Ventura Water customers through high-volume phone-based customer service and utility billing support.

This is a customer service-focused, call center-style role in which approximately half of the workday is spent handling incoming calls related to water billing. The position requires the ability to work effectively in a fast-paced, high-call volume environment, navigating computer billing systems, and providing accurate billing assistance while delivering responsive customer service to Ventura residents.

This position is flexibly staffed and may be filled at either level, depending on the qualifications, experience, and demonstrated skills of the incumbent, as well as the staffing needs of the City.

What You’ll Do

This position will provide front-line customer service and billing support. Key responsibilities include:

• Handle a high volume of inbound customer calls throughout the day in a fast-paced call center environment.
  
• Respond to customer inquiries related to utility bills, account balances, usage questions, adjustments, and payment options
  
• Provide technical support for online customers, including resetting passwords, account management, login assistance, auto-pay setup, and payment method updates
  
• Perform utility billing functions, including reviewing, calculating, and processing billing transactions, adjustments, and account corrections
  
• Accurately maintain and update customer accounts, ensuring data integrity and attention to detail
  
• Process billing-related correspondence via phone, email, mail, and in-person
  
• Assist customers with water service questions, including general water inquiries
  
• Perform data entry and basic billing calculations requiring strong math skills and accuracy
  
• Adapt quickly to changing priorities, customer needs, and call volume demands throughout the day
  
• Work collaboratively with team members to ensure consistent service delivery and billing accuracy
  

The Ideal Candidate - Preferred Qualifications

The ideal candidate will have:

• Experience in a high-volume call center or phone-based customer service environment, handling frequent inbound calls
  
• Utility billing or customer billing experience, with a clear understanding of charges, payments, and account adjustments
  
• Comfortable spending most of the day answering phones in a very busy setting
  
• Strong math skills and attention to detail, with the ability to accurately calculate, review, and correct billing transactions
  
• Experience using computer systems and databases for account research and data entry
  
• Ability to work efficiently in a fast-paced environment, pivot between calls and billing tasks, and maintain accuracy under pressure
  
• Bilingual skills ( Spanish ) are highly desirable .
  

About Ventura Water

Ventura Water provides drinking water to more than 109,000 people through approximately 32,000 water service connections. This complex water system has more than 391 miles of pipeline, 3 water treatment plants, 23 pump stations and 31 reservoirs. Our community relies on three 100% local water sources - the Ventura River, Lake Casitas, and local groundwater wells, as well as, providing reclaimed water from the Ventura Water Reclamation Facility to two municipal golf courses, the Ventura Marina area, and private customers for landscape irrigation. We maintain a full-service laboratory and monitor our water quality daily.

For more information about Ventura Water, visit https://www.cityofventura.ca.gov/2268/Ventura-Water .

Minimum Qualifications - Required

A combination of training, education, and experience equivalent to completion of high school and one year of customer service experience, including some customer billing or clerical accounting experience. Additional financial and/or statistical record keeping experience or college level course work in accounting, finance, business administration, or a related field is highly desirable .

In addition, Senior Utility Billing Specialist requires one year of experience equivalent to that of an Utility Billing Specialist with the City of Ventura, or two years of customer service experience, including customer billing or clerical accounting experience and maintaining financial and/or statistical records. Prior experience with a public agency is highly desirable. Additional specialized training or college level coursework in accounting, finance, business administration, or a related field is highly desirable .

How to Apply

Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs .

• It is important that your city job application show all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.
  
• After you apply, all future correspondence from the city will be via E-Mail. Please check your messages regularly and keep your contact information up to date using your on-line application.
  

Selection Process

• All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed, and only those candidates determined to be most qualified on the basis of experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.
  
• A select number of candidates will be invited to a qualifying panel interview process. Select candidates will be notified of specifics after the examination process has been completed. Initial panel interviews will be conducted in person. Selected applicants will be notified of specifics at the appropriate time.
  

The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City.

Additional Information

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at City of Ventura Jobs or by viewing here Senior Utility Billing Specialist/Utility Billing Specialist .

To learn more about the City’s hiring process, visit the City of Ventura Hiring Process page .

Questions? Contact the Recruitment Team at:

recruitment@cityofventura.ca.gov or (805) 654-7802.

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.

The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Salary:

$26.02 - 31.63 Hourly