911 Call Taker I

Job Description:

911 Call Taker I

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

911 Call Taker I

Purpose:

Under close supervision, this position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services and entering accurate and concise data into the Computer Aided Dispatch computer system.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Operates 911 communications equipment to monitor and determine the exact nature of each request for service.
  
• Determines location and agency involvement of each incident as required.
  
• Receives, answers, and handles calls from citizens requesting assistance, and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.
  
• Determines nature of complaint and alarm and code them for computer input.
  
• Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.
  
• Routes non-emergency calls to appropriate personnel and/or agency.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• None.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the operations of a Police Emergency Communications Center.
  
• Skill in oral and written communication.
  
• Skill in handling conflict and uncertain situations.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Ability to work in close quarters and to wear a telephone headset.
  
• Ability to apply telephone interviewing techniques.
  
• Ability to quickly and accurately obtain appropriate information.
  
• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
  
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.
  

Licenses and Certifications Required:

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
  

Notes to Candidate:

Salary $24.76 - $26.83 per hour

Location 5010 Old Manor Rd. (CTECC), Austin, TX 78723

Days and Hours Shift work - varies. Work hours consist of 8-hour, 10-hour, and 12-hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required.

https://www.austintexas.gov/department/apd-911-emergency-communications

PLEASE NOTE: Full hiring process from application to hire may take up to three (3) months. You will be contacted after the position closes.

Starting salary with no experience is $24.76/hr. Employees with previous experience may advance to 911 Call Taker II after six (6) months. If they meet the minimum qualifications, with a 5% pay increase when all requirements are fulfilled ( 911 Call Taker II Job Description ).

* $150/month First Responder Pay * (once licensed)

Applicants will also be administered a skills assessment test. Ability to type at least 35 net words per minute is required.

Licenses and Certifications:

• Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.
  
• Must be able to obtain TCIC/NCIC certification within six (6) months of employment.
  

Regarding your applications:

• A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application.
  
• Certification or the ability to type at least 35 net words per minute is required.
  
• Applicants will also be administered a skills assessment test.
  
• In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization.
  
• Click here for TCOLE rules
  
• Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
  
• Employees will be in training status for 10-12 weeks.
  

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.