Lead Customer Service Representative-Driver License Bureau
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training, Regulatory and Licensing, Transportation or Transit
- Job Type: Full Time
- Posted: Dec 24, 2025
Job Description:
Lead Customer Service Representative-Driver License Bureau
Description
Lead Customer Service Representative (MVDL)Department of Revenue
DOR’s vision is to establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Using your knowledge to operate as a subject matter expert at the Driver License Alcohol/Convictions/Withdrawal Team to assist.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research and respond rapidly to complex technical correspondence and telephone call questions.
- Main point of contact of all ignition interlock correspondence and processing.
- Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
- Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
- Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
- Strategic Thinking
- Computer Literacy
- Effective Writing
- Self-Directed
- Attention to Detail
- Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)
- Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
- Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
- Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
- Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.