Customer Service Rep

Job Description:

Customer Service Rep

Description

Overview

To provide high level of customer service to Internal and External Customers, by following policies and procedures and the Ability to release correct information by guideline through Public Information Act.

Responsibilities

• Review approved officer's Telephone Reporting Unit (TRU) reports for accuracy, spelling and missing information

• Assist in releasing and searching records from government agencies or other law enforcement

• Assist front counter (cashiering) efficiently and accurately enter transactions to the cash register

• Mail out all approved traffic accidents and email any traffic accidents pertaining to TXDOT property

• Answer phone calls and provide internal/external customer service

• Maintain inventory and supply orders

• Assist the public with open records requests

• Assist front counter in translating for Spanish speaking customers if able

• Maintain permit records

• Provide program info to the public

• Train new employees on report review

• Enter protective orders from county for family violence

• Scan victim statements, mental commitment forms, impound sheets, attachments, auto theft/burglary affidavits, report requests, jackets, handwritten reports, supplemental reports and other documents into RMS

• Update juvenile jackets and spreadsheet

• Balance cash drawer and complete daily balance/deposit

• Greet and direct walk-in clients

• Distribute mail

• Review/approve officer TRU reports

• Research records through I/Leads, Old RMS (Phoenix), Cad, Vlslweb and netviewer

• Act as vendor liaison

• Update permits

• Research invoices and appeals

• Maintain incident research, address verifications, and monthly billing accounts

• Ensure all records for stolen vehicles, runaways, license plates, boat motors, stolen weapons and protective orders are complete, accurate, or active that have been entered into TCIC/NCIC by this agency and certification letter returned to DPS by deadline

• Review/approve coplogic reports

• Process CDs from property

• Process expungements, file documents, process files for offsite storage

• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

• Non- Exempt - Full-Time

• • Flexibility to work evenings, weekends, and holidays is a schedule requirement
  
  • In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
  
  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
  
  Minimum Qualifications
  
  • High School Diploma/GED
  
  • Minimum of two (2) years of related job experience
  
  Licenses and Certifications
  
  Required
  
  • A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
  
  • Must be able to pass a background check from the Criminal Justice Information Services (CJIS)
  
  • TLETS
  
  Required Within 6 (Six) Months of Hire
  
  • TCIC/NCIC Certification
  
  Employment Testing
  
  Employment is contingent on passing any post-offer pre-employment screening as listed below:
  
  • Criminal Background Check: Yes
  
  • Motor Vehicle Record Check: Yes
  
  • Drug Screening: Yes
  
  • Physical Exam: Yes
  
  Basis of Rating
  
  A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview.
  
  Supplemental Information
  
  • Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
  
  The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Closing Date/Time: February 4, 2026

Salary:

16.14-18.56 USD