Business Process Consultant Senior, Austin Emergency Management

Job Description:

Business Process Consultant Senior, Austin Emergency Management

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.
  
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
  
• Advises Executive Management team in defining and identifying key measures and performance targets.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
  
• Identifies, collects, and researches to complete data analysis.
  
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
  
• Accountable for achievement of goals of the division.
  
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
  
• Develops solutions to critical business issues and presents alternatives to executive management.
  
• Communicates project status to sponsors, stakeholders, and the rest of the department.
  
• Responsible for creating/revising models and methodologies which support consulting services.
  
• Develops project work plans and performs project management.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of performance measures.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
  
• Knowledge of leadership methodologies and supervisory responsibilities.
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in providing internal consulting services.
  
• Skill in project management methods.
  
• Skill in handling conflict resolution to changes of current processes.
  
• Skill in negotiation of projects and program initiatives.
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
  
• Ability to look at situations systematically.
  
• Ability to work independently and with teams.
  
• Ability to understand, interpret and apply detailed and complex information.
  
• Ability to manage implementation of recommendations.
  
• Ability to lead and manage a multi-discipline workforce.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.
  

Licenses and Certifications Required:

• None.
  

Preferred Qualifications:

• Experience developing and implementing strategies for effective technology solutions and strong technical acumen.
  
• Experience managing complex, long-term technical projects.
  
• Experience with GIS, SharePoint administration, Power BI, Database management systems, WebEOC, Veoci, Everbridge.
  
• Experience with Wildfire planning and mitigation.
  
• Experience working in Emergency Operations/Emergency Response.
  

Notes to Candidate:

This supervisory position will be responsible for the end-to-end business lifecycle of AEM technology solutions and projects. This role works closely with Austin IT to integrate technology solutions/improvements in emergency management projects and initiatives. In addition, this position will oversee the plan update for the regional Community Wildfire Protection Plan, citywide Veoci integration and the After Action Report database.

This position will:

• Oversee/implement technologies that improve emergency preparedness, response and recovery
  
• Create high performance emergency infrastructure, ensuring that tactical plans, exercises, projects and strategies are integrated and aligned
  
• Facilitate the study of new technologies; recommend/develop new technologies
  
• Serve as the on-call AEM Duty Officer on a rotating basis
  

Austin Emergency Management (AEM) plans and prepares for emergencies, educates the public about preparedness, develops volunteers, manages grant funding to improve homeland security and public safety capabilities, coordinates emergency response and recovery, supports planned events, and works with public and partner organizations to protect our whole community when it needs us the most.

When completing the City of Austin employment application:

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
  
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position
  

Background Investigation

A CJIS criminal background investigation will be required.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.
  

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Compensation:

$80,490.00 - $102,200.00 annually.

Assessment:

An assessment may be included as a part of this recruitment process.

Hours:

Monday - Friday; 8:00 a.m. - 5:00 p.m.
Hours will vary based on operational needs.

This position is considered essential and will be required to report to the Emergency Operations Center (EOC), as directed in advance, or in response to an emergency, and may include nights (overnights), weekends, holidays, etc.

Work Location:

5010 Old Manor Road

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-02-16