ServiceNow System Administrator*

Job Description:

ServiceNow System Administrator*

Description

The Job

The Innovation and Technology Department (ITD)is accepting applications for ServiceNow System Administrator*. This position will coordinate the implementation of systems and applications by utilizing the ServiceNow platform's development tools. Incumbents will enforce platform governance, accelerate adoption, and deliver modernized workflows that simplify operations, reduce complexity, and support the long-term strategic direction of ITD.

Fundamental responsibilities include, but are not limited to, the following:

• Writing code to create custom applications or leveraging low code/no-code solutions
• Automating workflows for various processes (e.g., incident and change management, service requests)
• Configuring user controls and permissions; conducting testing and validation; deploying configurations and customizations within the ServiceNow platform
• Monitoring system performance; and providing trainings and instructional materials for end-users in order to ensure systems and applications meet the service needs and organizational objectives of the department
• Managing ServiceNow platform releases, upgrades, and cross-agency initiatives that support modernization goals
• Communicating ServiceNow platform priorities, opportunities, and outcomes to leadership and stakeholder

*Official Job Title: Systems Support Analyst III. For more detailed information and continued list of duties, please refer to the Systems Support Analyst III job description.

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to:

Summary of Benefits

Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam prior to employment.

Availability: Must be available to work On-Call in a 24x7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours.
Schedule : A hybrid telework schedule may be offered upon satisfactory work performance. 9/80 schedules are a privilege and availability may vary depending on work assignment and business needs. Physical Requirements: Position requires multiple repetitive motions and the ability to lift at least fifty (50) pounds overhead.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

REQUIRED EXPERIENCE: Three (3) years of work experience, within the past five (5) years, performing systems administration at the enterprise level.

Experience must include two (2) of the following:

• Administration and maintenance of ServiceNow releases and upgrade cycles
• Administration and maintenance of ServiceNow implementation and configuration
• Administration and maintenance of ServiceNow migration and integration
• Administration and maintenance of ServiceNow modules

-AND-

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application.

Education Substitution: An additional one (1) year of qualifying experience may substitute for 15 semester (23 quarter) units of the education requirement, up to 30 semester (45 quarter) units.

Desired Qualifications

The ideal candidate will have the following:

• Experience configuring and installing server, storage and network equipment.
• Ability to analyze complex server, storage, and network systems to troubleshoot problems and make improvements.
• Work well in a collaborative team environment.
• Be able to work on multiple projects and assignments at the same time in an organized manner.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, FEBRUARY 20, 2026 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 2/20/2026 5:00 PM Pacific

Salary:

$94,182.40 - $129,729.60 Annually