Business Process Consultant Senior, Austin Public Library

Job Description:

Business Process Consultant Senior, Austin Public Library

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Business Process Consultant Senior

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.
  
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
  
• Advises Executive Management team in defining and identifying key measures and performance targets.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
  
• Identifies, collects, and researches to complete data analysis.
  
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
  
• Accountable for achievement of goals of the division.
  
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
  
• Develops solutions to critical business issues and presents alternatives to executive management.
  
• Communicates project status to sponsors, stakeholders, and the rest of the department.
  
• Responsible for creating/revising models and methodologies which support consulting services.
  
• Develops project work plans and performs project management.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of performance measures.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
  
• Knowledge of leadership methodologies and supervisory responsibilities.
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in providing internal consulting services.
  
• Skill in project management methods.
  
• Skill in handling conflict resolution to changes of current processes.
  
• Skill in negotiation of projects and program initiatives.
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
  
• Ability to look at situations systematically.
  
• Ability to work independently and with teams.
  
• Ability to understand, interpret and apply detailed and complex information.
  
• Ability to manage implementation of recommendations.
  
• Ability to lead and manage a multi-discipline workforce.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.
  

Licenses and Certifications Required:

• None.
  

Preferred Qualifications:

• Demonstrated ability to collaborate and communicate effectively with executive leadership, managers, frontline staff, and stakeholders.
  
• Experience collecting and analyzing qualitative and quantitative data, including developing interactive tools or platforms (e.g., dashboards, surveys) to support engagement and decision-making.
  
• Experience facilitating process improvement and quality assurance initiatives.
  
• Experience translating data into clear, actionable insights through data visualization and reporting tools (e.g., Power BI).
  
• Advanced skill level in Microsoft Excel.
  
• Ability to travel to more than one work location.
  

Notes to Candidate:

The Business Process Consultant Senior at the Austin Public Library is responsible for leading organization-wide process improvement initiatives to enhance operational efficiency, service delivery, and staff experience across a multi-branch system. The role partners with leadership and frontline staff to assess workflows, identify gaps, and design data-informed, equity-centered solutions aligned with organizational and City priorities. This position facilitates stakeholder engagement, manages cross-functional projects, translates qualitative and quantitative insights into actionable recommendations, and supports change management through clear documentation, metrics, and decision-support tools.

Work Location:

Austin Central Library - 710 West Cesar Chavez St., 78702

Salary Range:

$80,490 to $102,200 annually

Hours:

Exempt | Full-time | 40 hours per week
Monday - Friday, 8:00 a.m. - 5:00 p.m.

• Hours and schedule may vary based on operational or business needs; evenings and weekends may be required.
  
• This position offers the opportunity to telework, subject to departmental needs and approval.
  

To view the City of Austin recruitment video, please click here.

Working with the City of Austin provides a number of health and welfare benefits, such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Application Information:

• A detailed, complete COA employment application is REQUIRED. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
  
• Please be sure to provide a COMPLETE and detailed employment history, including all previous employment that you wish to be considered as part of your qualifications.
  
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
  
• Incomplete applications will not be considered.
  

• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
  
• This position may require an assessment.
  

Note: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.

Additional Information:

• TRAVEL: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
  

• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
  

• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.
  

Driving Requirements:

• This position requires a Valid Texas Class C Driver’s License or the ability to acquire one within 90 days of your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
  

If Selected as a Top Candidate:

• Verification of the minimum qualifications (Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.) will be required. You must provide proof of education from an accredited organization/institute.
  

• Veteran candidates will be required to provide a copy of their DD-214
  

Language:

• Must have the ability to read, write, and speak fluently in English.
  

Important note to applicants:

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-12