OPERATIONS & DATA ANALYTICS SUPERVISOR

Job Description:

OPERATIONS & DATA ANALYTICS SUPERVISOR

Description

OVERVIEW

This is an exceptional opportunity for a strategic and forward-thinking leader to shape the operational excellence of a dynamic public service department. As a program supervisor, this role stands at the intersection of analytics, technology, regulatory compliance, and public service. You will lead advanced management analytics and technology teams, oversee statutory permit review programs, administer public records and noticing functions, and provide operational insight. Your work will directly affect customer experience, departmental financial sustainability, and compliance with state-mandated timelines. This is more than program oversight-it is the chance to drive measurable improvements that shape County operations.
As the Operations and Data Analytic Supervisor, you will:

• Lead advanced technical oversight of departmental operations, translating complex permit and operational data into actionable performance metrics that guide executive leadership decision-making.
• Oversee administration of the 2x6 Permit Review Program, ensuring sustained compliance with Senate Bill 5290 processing requirements, optimizing workflows, prioritizing project assignments, and aligning staff capacity with performance targets.
• Conduct complex financial projections, analyze workload impacts on staffing and fee structures, and recommend fiscally responsible adjustments of the department’s $4 million operations program budget.
• Supervise professional, technical, and administrative staff, balancing workloads to meet immediate and long-term program needs while conducting quality assurance reviews, performance evaluations, and implementing corrective or disciplinary actions as necessary
• Drive enterprise-wide process improvement initiatives through structured methodologies such as Lean Six Sigma, facilitating the department’s Green Belt/Innovation Team and ensuring measurable, sustainable operational enhancements.
• Ensure compliance with federal and state records retention laws by administering the department’s records management program, coordinating with state and County records authorities, and transitioning legacy paper systems to accessible electronic platforms.
• Administer public disclosure and noticing functions, coordinating with legal counsel on sensitive requests and ensuring adherence to statutory timelines and parliamentary procedures.
• Provide consultation and professional reports internally and externally, maintaining collaborative partnerships that strengthen transparency and public trust.
• Implement system customizations, technology enhancements, workflow refinements, and policy updates that improve customer service delivery, productivity, and departmental performance outcomes.

What You Bring:
Professional Credentials/Licensing:

• Lean Six Sigma Green Belt or Black Belt Certification (preferred), demonstrating formal training in structured process improvement methodologies essential for optimizing complex operational systems.
  

Educational Excellence:

• Bachelor’s Degree in business administration, management analytics, finance, or a closely related field from an accredited institution (required).
  
• Master’s Degree in a related discipline (preferred), supporting advanced analytical, operational, and leadership capabilities.
  
• Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education.
  

Leadership/Management Experience:

• Minimum four (4) years of progressively responsible experience related to business/management analytics, business operations, or finance.
  
• At least one (1) year of direct supervisory experience.
  

Specialized Expertise:

• Advanced knowledge of workflow analysis, performance measurement, and enterprise process improvement methodologies.
  
• Experience developing and monitoring management analytics dashboards, statistical reporting, and financial projections.
  
• Knowledge of public records laws, records retention requirements, and disclosure compliance.
  
• Demonstrated ability to develop, implement, and control division-level budgets.
  
• Proficiency with business intelligence tools, SharePoint governance, structured system/process mapping, and enterprise productivity platforms.
  

Additional Preferred Qualifications:

• Experience coordinating with legal counsel on compliance or public disclosure matters.
  
• Demonstrated success leading innovation or enterprise improvement teams.
  
• Experience transitioning legacy systems to modern digital platforms to enhance transparency and public access.
  

For the complete job description: https://www.kitsap.gov/hr/JobClassifications/Operations%20and%20Data%20Analytics%20Supervisor.pdf
For more information about Community Development, visit: Department of Community Development

First review of applications will be on Friday, February 20th, with interviews tentatively scheduled for February 26th and 27th.
Applications will be reviewed weekly after that date.

OTHER POSITION RELATED INFORMATION

Who May Apply:

• Who May Apply : This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
• This position is classified as exempt from overtime under the Fair Labor Standards Act (FLSA).
• This position is non-represented and covered under the Kitsap County Personnel Manual. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions.
• Prior to employment, the successful candidate must:
  
  • Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
  • Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
  • Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.
• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
• Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. The option to work remotely or in a hybrid setup is available, as approved by management,
• This recruitment is being used to fill an existing open position and may be used to fill future openings for up to six (6) months.
• Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

At Kitsap County, we strive to take care of our team! Our employees are the greatest asset of Kitsap County, and we take pride in offering a highly competitive compensation and benefits package to all eligible employees.

County Paid Benefits Include:
Medical - Kaiser Permanente (HMO) or Aetna (PPO)
Dental - Delta Dental or Willamette
Vision - VSP
Flexible Spending Accounts (FSA)
Life Insurance - Basic, Accidental Death and Dismemberment (AD&D), Voluntary Term Life Insurance (VTL)
Disability - Short-term disability & Long-term disability
Voya Voluntary Insurance
Transportation incentives
Employee Assistance Program
Travel Assistance Program
Wellness program
Benefits become effective on the first calendar day of the month following the month in which the employee is hired except if the employee's hire date is the first calendar day of the month, benefits begin on the day of hire. More information about employee benefits is available on the county's website at: https://spf.kitsapgov.com/hr/Pages/Benefits.aspx or the Kitsap County Digital Benefits Guide .

*Voluntary benefit options also available at the employee's expense

Retirement:
Employees are covered under the PERS retirement plan provided through the Washington State Department of Retirement Systems and Social Security.

Deferred Compensation (IRS Plan 457b): tax-deferred savings program

Holidays
11 paid holidays and 2 additional floating holiday per year. One additional floating holiday after 10 years of service.

Vacation Leave
New employees are credited with 48 hours of annual leave upon hire and will be begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 360 hours from one calendar year to the next. Annual leave accrual will increase upon tenure, as follows:

Upon completion of 2 years: 15 days per year (10.00 hours per month)
Upon completion of 5 years: 20 days per year (13.33 hours per month)
Upon completion of 10 years: 25 days per year (16.67 hours per month)

Sick Leave
All new hires will be credited with 48 hours of sick leave upon hire and will begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 1200 hours from one calendar year to the next.

***Part-time employees benefit contributions and leave accruals will be prorated***

Current County Employees
If you are transferring or promoting into this position you are responsible for reviewing these benefit changes; prior to accepting a position. In addition, it is your responsibility to notify the Auditor's Payroll Division of a change in union status.

NOTE: This is a general overview of the benefits offered through employment with Kitsap County, and every effort has been made to ensure its accuracy. If any information on this document conflicts or is incorrect with the provisions of the Personnel Manual, applicable laws, policies, rules or official plan documents they will prevail. The Personnel Manual is available at: https://www.kitsapgov.com/hr/Pages/Personnel-Manual-2019.aspx

Closing Date/Time: Continuous

Salary:

$99,071.79 - $126,744.82 Annually