Electronic Health Record Analyst II (Open and Promotional)

Job Description:

Electronic Health Record Analyst II (Open and Promotional)

Description

Description
San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst II to, under supervision, provide direct application support and user training for SMC Health's electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, set-up and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.

There are currently several regular vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate will possess:

• Epic certification and work experience.
• Advanced expertise working with electronic health records.
• Experience working in a healthcare setting, preferably government county health.
• Experience in lifecycle management from project through implementation and troubleshooting.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Self-starter with the ability to work independently and as a member of a team.
• Excellent time management skills and ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job.

Epic certification in one of the modules within the following areas is required:

• EpicCare Ambulatory
• Grand Central
• Cadence (e.g., Patient Access Fundamentals, Cadence Administration, Prelude)
• HIM/Identity
• Hospital Billing (e.g., Hospital Billing, Hospital Billing Claims)
• Professional Billing (e.g. Professional Billing, Professional Billing Claims)
• BID (e.g., Cogito, SQL, Data Models)
• Security and Provisioning (e.g., Security Fundamentals, Security Administration)
• Edi Interfaces (e.g., Bridges Interfaces)
• Beaker (Beaker Clinical Pathology)
• Healthy Planet/ Compass Rose

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

The duties of the position may include, but are not limited to, the following:

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensured that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.

Qualifications

Knowledge of:

• Electronic health record systems, specifically Epic software applications.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.

Skill/Ability to:

• Interact with and work collaboratively with multidisciplinary teams.
• Learn and retain knowledge of all assigned applications.
• Troubleshoot application issues and system errors.
• Multi-task complex work assignments.
• Follow standards for naming and number conventions and security classifications.
• Configure, implement, maintain, and evaluate Epic modules and platform.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Perform under pressure with tight deadlines.
• Become cross-functional in one or more applications.
• Motivate key process stakeholders.
• Travel outside the County for training.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:



EHR Analyst II : Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.



License/Certification

EHR Analyst II : (1) Epic Certification in one module; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges.

For internal Health IT candidates only applying for II during initial Epic Implementation Plan : Epic Certification in one module determined by Health IT management by date set forth in the Epic Project Training schedule.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Tentative Recruitment Schedule
Final Filing Date: Friday, March 27, 2026 at 11:59 PM
Application Screening: Monday, March 30, 2026
Civil Service Panel Interview: Wednesday, April 15 to Friday, April 17, 2026


About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.



Talent Acquisition Analyst: Sarah Huynh (03062026) (Electronic Health Record Analyst II/V401)

Salary:

$11,332.53 - $14,163.07 Monthly