Mgr, CTECC Operations

Job Description:

Mgr, CTECC Operations

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under minimal direction, responsible for daily operations of the Combined Transportation, Emergency & Communication Center (CTECC). Works with the CTECC Governing Board, CTECC Operating Board, and CTECC Manager Committees to support the day-to-day, short-term, and long-term operational goals of departmental operations at CTECC.

Job Description:

Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements. Works to maintain and accelerate progress toward agreed upon goals and objectives. Coordinates the development and implementation of facility policies and procedures providing direction when necessary. Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc. Ensures preventative maintenance program is current and followed. Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines. Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs. Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures. Develops and recommends business plans and performance measures in accordance with interlocal agreements. Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility. Attends Board, Commission, Council, and other public meetings as required.

MINIMUM QUALIFICATIONS:
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience, including two (2) years supervisory experience. Experience may substitute for education up to four (4) years. Master’s degree in a related field may substitute for two (2) years of non-supervisory experience.

PREFERRED QUALIFICATIONS:

• Experience operating within interlocal or similar agreements governing shared mission-critical operations, including regular engagement with governing boards to inform strategic direction and translate governance decisions into operational outcomes across multiple partners. In your response, please include how many years of experience you have.
  
• Demonstrated fiscal decision authority over budgets of at least $10M, including approval of expenditures and procurement decisions, and prioritization of operational tradeoffs affecting service delivery in complex, multi-stakeholder environments. In your response, include how many years of experience you have.
  
• Demonstrated accountability for mission-critical technology supporting emergency communications, transportation operations, and emergency management/EOC functions, with responsibility for system reliability, service continuity, and operational performance.
  
• Demonstrated responsibility for continuity of operations across multiple facilities supporting 24×7 service delivery, including maintaining readiness and sustaining operational performance during planned or unplanned site disruptions or transitions.
  
• Demonstrated operational leadership during high-consequence public safety incidents or EOC activations, including responsibility for maintaining facility readiness and infrastructure reliability to sustain center operations under time-critical conditions.
  
• Demonstrated operational leadership during high-consequence public safety incidents or EOC activations, including responsibility for maintaining facility readiness and infrastructure reliability to sustain center operations under time-critical conditions.
  
• Experience in emergency communications or public safety communications environments
  

Notes to Candidate:

Overview of Position:

The General Manager for the Combined Transportation, Emergency & Communications Center (CTECC) serves as the senior operating authority for the Austin and Travis County regional 9-1-1 communications center, responsible for the professional operation of emergency call-taking, dispatch-support systems, and the integrated facility and technology environments that sustain those functions. This role ensures that CTECC provides continuous, reliable public safety communications, supporting emergency response across the region.

CTECC supports emergency communications and coordination for a diverse set of local, county, regional, and state agencies spanning transportation, law enforcement, fire, emergency medical services, and special districts. These include the Texas Department of Transportation, Travis County Sheriff’s Office and Travis County Constables, Emergency Services Districts, Capital Metropolitan Transportation Authority, Austin Police Department, Austin Fire Department, and Austin-Travis County Emergency Medical Services.

The General Manager reports to the Deputy CIO for Public Safety for the City of Austin, which serves as the Managing Partner for CTECC. In this capacity, the General Manager exercises delegated authority on behalf of the CTECC partnership to steward operations, manage shared resources, and sustain dependable day-to-day service delivery. The Managing Partner role reflects fiduciary responsibility for administrative execution and operational continuity for the benefit of the full partnership, and the General Manager acts in service of shared regional public safety outcomes.

The General Manager provides regular operational updates and briefings across CTECC’s governance and partner forums, ensuring participating agencies and oversight bodies are informed of operational status, major initiatives, and risks affecting regional emergency communications.

CTECC operations encompass multiple emergency call-taking and dispatch facilities supporting regional 9-1-1 and disptach services. The General Manager is responsible for the operational safety, reliability, and continuity of the CTECC program, integrating facilities, technology, infrastructure, and vendor services to support reliable emergency call-taking and dispatch, and taking action as needed to prevent or resolve conditions that could disrupt 9-1-1 or dispatch services.

CTECC operations are led in alignment with nationally recognized public safety communications standards and professional best practices, including those promulgated by the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), and National Institute for Standards and Technology (NIST). The General Manager ensures that CTECC’s operating practices reflect accepted PSAP norms for readiness, redundancy, continuity of operations, quality assurance, technology cyber hygiene, and public-safety-grade reliability across all systems supporting emergency communications.

Background Check:

This position requires a criminal background investigation. If selected as the top candidate, you will need a successful Criminal Justice Information System (CJIS) to be hired.

Pay Range:

$112,600.00 - $151,935.00

Essential Employee:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

About the Department:

The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Benefits:

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-13