Customer Service Representative I, II (AA-053-26E) JAO
Los Angeles County Sanitation Districts Whittier, California, United States
- Location: Whittier, California, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Mar 10, 2026
Job Description:
Customer Service Representative I, II (AA-053-26E) JAO
Description
JOB POSTINGNOTICE OF EXTERNAL JOB OPPORTUNITY
POSTING #AA-053-26E
CUSTOMER SERVICE REPRESENTATIVE I, II
LOCATION: FINANCIAL MANAGEMENT DEPARTMENT, REVENUE COLLECTION GROUP, CUSTOMER SERVICE, JOINT ADMINISTRATION OFFICE
Are you ready to make a meaningful impact in public service? Join our team as a Customer Service Representative where your expertise in handling written and telephone inquiries regarding wastewater revenue programs will shine as you prepare articulate correspondence and reports, fostering clear communication with our stakeholders. Utilizing advanced computer database programs, you will gather and review critical information vital to our Districts' programs. Your keen eye for detail will be crucial as you review tract maps to accurately pinpoint land parcels and utilize sophisticated document management software to efficiently save and review files. If you thrive in a collaborative environment where your skills in customer service, technical processing, and data management can shine, we invite you to apply.
ESSENTIAL FUNCTIONS:
To perform a variety of duties relating to the review and maintenance of customer accounts and billing records.
JOB SUMMARY:
The major job duties are listed below. For a complete list, please see the job description.
Under the general direction of a lead in the Revenue Collection Group, the incumbent:
- Reviews and processes wastewater connection fee applications to ensure accurate fee assessment and compliance with District policies by verifying documentation, reviewing parcel records and tract maps, calculating fees, and issuing clearances.
- Calculates, collects, and reconciles connection fee payments and related charges to ensure accurate revenue assessment and daily fee reconciliation by applying established rate tables, parcel classification criteria, and billing procedures.
- Processes and evaluates wastewater-related transactions, including annual service charges, billing corrections, and assessment adjustments to ensure accurate billing and compliance with District policies by reviewing parcel and engineering data and applying established rate tables.
- Receives, records, and reconciles customer payments for wastewater service charges and related fees to maintain accurate account balances and documentation using District financial and document management systems.
- Updates and maintains customer account records and supporting documentation to ensure accurate billing, reporting, and adherence to documentation controls.
- Collects, compiles, and analyzes financial and parcel-related data to support reporting, revenue tracking, and audit functions.
- Responds to customer inquiries regarding connection fees, service charges, and assessments by explaining calculations, eligibility requirements, and applicable policies in clear, accessible language.
- Coordinates with internal departments and external agencies to obtain and verify parcel, construction, and assessment information to ensure accurate revenue processing.
- Learns and applies new software systems, policies, and procedural updates to support accurate processing of wastewater revenue transactions.
MINIMUM QUALIFICATIONS
Applicants must possess all of the following:
- A valid California Class C driver license for positions performing on-the-job driving
For CUSTOMER SERVICE REPRESENTATIVE I:
- One (1) year of experience in the County Sanitation Districts of Los Angeles County performing the duties of an Account Clerk II or Office Assistant - OR - One (1) year of experience performing duties involving the gathering, assembling, summarizing, and reviewing of financial and/or engineering records and files
For CUSTOMER SERVICE REPRESENTATIVE II:
- One (1) year as a Customer Service Representative I - OR - equivalent, directly related external experience - OR - Possession of an Associate of Arts degree from an accredited college or university in business or related field.
DESIRABLE QUALIFICATIONS:
- Experience handling high-volume transactional work requiring attention to detail and accuracy in data entry and financial processing.
- Experience working with computerized billing, financial tracking, or revenue management systems in a public agency or utility setting.
- Hands on experience with:
- Providing customer service at public counter or information desk
- Processing and reconciling payments in a governmental or utility billing environment
- Reviewing parcel records, tract maps, or property-related documentation
EXAMPLES OF ASSESSMENT CRITERIA
For ALL CLASSES , the competitive selection process may cover:
Knowledge of:
- Basic accounting and financial recordkeeping principles payment processing, account reconciliation, and billing adjustments
- Standard office recordkeeping and documentation practices, including electronic filing systems
- Computerized databases or billing systems used to enter, update, and retrieve account information
- General customer service practices in a public or business setting
Ability to:
- Perform accurate arithmetic calculations involving fees, adjustments, and account balances
- Review and verify data for accuracy and completeness
- Interact effectively with the general public and company representatives
- Interpret maps, parcel records, or other property-related documentation after training
- Communicate clearly and professionally with customers and agency representatives, both verbally and in writing
- Establish and maintain effective working relationships with diverse groups of people
- Use Microsoft Office applications (e.g., Word and Excel) for data entry, correspondence, and basic calculations
ADDITIONAL INFORMATION
SELECTION PROCESS:
- All applications will be reviewed to determine if the conditions and qualifications for testing are met.
- The selection process will consist of a written test weighted at 50% and an interview weighted at 50%.
- Candidates must receive a qualifying score on each selection component to move forward in the selection process.
- The written exam is tentatively scheduled for Tuesday, March 24, 2026.
- The interviews are tentatively scheduled for the week of March 30 2026.
- Candidates will be notified of their results in the selection process by Human Resources via NEOGOV.
NOTES:
The individual(s) recommended for hire must undergo a reference check, background check, DMV report, and a drug test.
To learn more about how the Sanitation Districts convert waste into resources, please visit the following video: Converting Waste into Resources .
For more information regarding this recruitment, please contact Antonio Archuleta at [email protected] .
As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply.
RETIREMENT
- CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS. Most new hires will be enrolled in the defined benefit formula of 2% @ 62 in accordance with the Public Employees’ Pension Reform Act (PEPRA) and are required to contribute to the plan (7.75% for the 24/25 fiscal year). Those who qualify based on current or previous public service may be enrolled in the defined benefit formula in place on December 31, 2012, which was 2% @ 55 and are considered “classic” members. For “classic” members, the Districts pay the “employee share.” Please contact the Human Resources Department for more information regarding contribution rates. Although Districts employees are exempt from Social Security, employees are required by federal law to contribute a percentage of their salary for Medicare coverage.
- DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code. The match with each paycheck will be the lesser of: 3% of the employee's base monthly salary as listed in the Salary Schedule; and the amount the employee is contributing with that paycheck. The annual total combined employee and employer contribution are subject to IRS limits.
COMPENSATION
Employees receive annual salary increases until reaching step 5 of the salary range and are provided with opportunities to promote. Cost of living adjustments are implemented annually in accordance with labor agreements.
HEALTH INSURANCE
- MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans. As of January 1, 2026, the Districts contribute $2,417.99 per month for medical insurance. Depending on the choice of health plan, the Districts contribution covers all or a large portion of the premium for family coverage.
- DENTAL: Districts paid. Employees can choose from prepaid and indemnity dental plans. The Districts pay the full premium for employee and dependent coverage. The indemnity dental plan will has an annual in network maximum of $1,750, and an out of network maximum of $1,000.
- VISION: Employee paid.
- LIFE: The Districts pay for a term life policy. Employees can buy additional types and amounts of life insurance coverage at group rates.
LEAVE TIME
- VACATION: Employees receive 88 hours of paid vacation after one full year of service, increasing up to 128 hours per year after five years, 168 hours per year after 15 years and up to 208 hours after 25 years. Prior to one year of full service, employees are given partial vacation time on January 1, based on the time worked in the preceding year.
- SICK LEAVE : Eight hours of full-pay sick leave per month.
- PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons. Some bargaining units allow up to 40 hours per calendar year from current sick leave for personal reasons.
- PAID PARENTAL LEAVE: Employees may use up to 80 hours of paid parental leave for each birth, foster placement and/or adoption (regardless of the number of children involved) as determined by the parental leave policy.
HOLIDAYS
13 paid holidays and one-half paid holiday depending on the employee's work schedule.
TUITION REIMBURSEMENT
Employees may be eligible for tuition reimbursement for approved accredited course work.
STUDENT LOAN PAYMENT REIMBURSEMENT
For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee. The annual maximum reimbursement is $5,250 and the lifetime reimbursement limit is $21,000.
WORK ENVIRONMENT & OTHER BENEFITS
- A rewarding career contributing to society and the environment.
- Flexible work schedules (e.g. 9/80 schedule) depending on the worksite.
- Clear policies and procedures.
- Health and safety programs.
- Carpool opportunities with monetary incentives depending on the worksite.
More detailed benefits information can be found here: Districts Benefits
NOTE: The provisions of this posting do not constitute an expressed or implied contract. Any provision contained in this posting may be modified and/or revoked without notice.
Updated January 2, 2026
Closing Date/Time: 3/16/2026 11:59 PM Pacific