Airport Operations Supervisor I/II/III

Job Description:

Airport Operations Supervisor I/II/III

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

Fueled by a culture of innovation, San José Mineta International Airport (SJC) is the Bay Area's easiest and most dependable Airport due to its medium size, simple layout, temperate climate and location. SJC is located just minutes from downtown San José - the Bay Area’s largest city and the Capital of Silicon Valley. SJC is a self-supporting enterprise owned and operated by the City of San José. SJC was rated California’s top-performing airport for on-time departures by Cirium in 2024 and 2025. SJC currently offers nonstop service to more than 40 domestic and international destinations. The Airport’s two fixed-base operators, as well as several corporate aviation tenants, serve the business aviation needs of Silicon Valley; corporate and general aviation traffic represents more than a quarter of aircraft operations at SJC. For more information and to connect with SJC on social media, visit flysanjose.com.

Position Duties

The City of San Jose - San Jose Mineta International Airport is currently recruiting for one (1) Terminal Operations Supervisor (Airport Operations Supervisor I/II/III).

Under general direction of the Airport Operations Superintendent, the Airport Operations Supervisor will perform lead function duties for overseeing inspections and coordinating repairs of the terminal building, passenger boarding bridges, and other areas of the Airport. The incumbent will gather, analyze, and forecast information from airlines, tenants, and industry partners for staff planning and construction coordination. The incumbent will enforce contractual obligations for contracts managed by Terminal Operations, for example, customer service staff performing line control activities. This position will lead and coordinate all scheduling, hiring, and training needs of the Senior Airport Operation Specialist (SAOS) group. Incumbents also perform related work as required.

The Airport Operations Supervisor may be assigned to or rotate between the Sections within the Airport Operations Division including Airside, Landside, Terminal Operations / Customer Experience, or Security Sections. Programs within these Sections, which the Airport Operations Supervisor may have responsibilities, include airfield operations, Manager-On-Duty, noise monitoring, emergency planning, general aviation, construction oversight, public parking, airport shuttle and ground transportation, parking and curbside traffic control, terminal operations, customer experience, security compliance, airport identification badging and Airport Operations Center (AOC) functions.

This position may require the supervision of a large number of staff and requires an individual who can provide a high level of leadership and supervision. Additionally, the position may interact regularly with Airport customers, contractors, tenants, government agencies, and other City departments. A successful candidate must demonstrate excellent communication skills and the ability to handle confidential and sensitive information. Depending on the assignment, the Airport Operations Supervisor may work traditional shifts, as well as non-traditional shifts, covering twenty-four hours per day, seven days per week, including weekends and holidays.

This position requires the ability to interpret complex regulations and a strong knowledge of various computer programs and software such as Microsoft Office as well as variety of proprietary computer systems, databases and software. A strong technical background or a demonstrated ability to learn new technology is preferred. Previous, demonstrated work experience in Airport Operations at a Certificated Commercial Service Airport is highly desired.

The current vacancy within the Airport Operations Division will be filled based on the skill set presented by the successful candidate. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Salary Information:

The Salary Range for Airport Operations Supervisor I: $112,585.20 - $137,177.04

The Salary Range for Airport Operations Supervisor II: $120,971.76 - $147,398.16

The Salary Range for Airport Operations Supervisor III: $130,319.28 - $158,711.28

A successful candidate would likely start as a Supervisor I. The actual salary shall be determined by the final candidate’s qualifications and experience. These salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation pay.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Minimum Qualifications

1. Airport Operations Supervisor I: A Bachelor’s degree in aviation or closely related field AND two (2) years of experience in the aviation field at the level of Senior Airport Operations Specialist I or higher. Aviation experience is typically gained by working for the following types of organizations: airport, airline, fixed based operator, airport related contractor, aviation related government agency or military aviation.

Acceptable Substitution Additional experience in aviation may be substituted for the bachelor’s degree requirement on a year-for-year basis.

2. Airport Operations Supervisor II: A Bachelor’s degree in aviation or closely related field AND certification from an airport industry professional organization AND one (1) year of experience in the aviation field at the level of Airport Operations Supervisor I or higher.

Acceptable Substitution: Additional experience in aviation may be substituted for the bachelor’s degree requirement on a year-for-year basis.

3. Airport Operations Supervisor III: A Bachelor’s degree in aviation or closely related field AND two (2) certifications from an airport industry professional organization AND one (1) year of experience in the aviation field at the level of Airport Operations Supervisor I or higher AND one (1) year of experience as Manager-On-Duty at SJC since July of 2010.

Acceptable Substitution: Additional experience in aviation may be substituted for the bachelor’s degree requirement on a year-for-year basis.

4. Required Licensing (such as driver’s license, certifications, etc.):

• Incumbents are required to complete and pass a TSA mandated, Criminal History Records Check and a Security Threat Assessment and all other City, State or Federal requirements.
• California Drivers License.
• Obtain an Airport issued Ramp Drivers Permit and Movement Area Operating Permit within 6 months of employment

5. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Candidates are required to satisfactorily complete and pass a fingerprint based Criminal History Records Check prior to being considered for a position in this class at the Airport. This Airport position requires a background check and a Transportation Security Administration (TSA) check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations.

Other Qualifications

Selection Process

To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Tessa Elkins at [email protected].

The application deadline is 11:59 PM on Monday, April 13, 2026. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or [email protected] if you have any questions.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 4/13/2026 11:59 PM Pacific

Salary:

$112,585.20 - $158,711.28 Annually