Family Services Specialist III - Workforce Development (Extra-help/Part-time)

Job Description:

Family Services Specialist III - Workforce Development (Extra-help/Part-time)

Description

About the Opportunity

THIS RECRUITMENT WILL CLOSE AFTER 100 APPLICATIONS ARE COLLECTED. PLEASE APPLY AS SOON AS POSSIBLE TO BE CONSIDERED. IDEAL CANDIDATE

The ideal candidate will show pride in their ability to deliver excellent customer service; have a positive presence in the workplace and communicate effectively; be comfortable and show confidence while interacting with customers and community partners; communicate well with your team; be flexible and show professionalism; possess great attention to detail, critical thinking, problem-solving skills; adapt well to change; relate well with individuals of varied backgrounds; and show empathy and courtesy.

To learn more about Workforce Development, click here .

THE POSITION

The Family Services Specialist lll (FSS lll) is the journey level in the Family Services Specialist series providing a full range of employment, public assistance, and case management services for customers and their families with the goal of sustained employment and family self-sufficiency. The focus of the work is to implement employment strategies that promote economic development through job retention and job creation within Stanislaus County. The employee must foster positive and productive relationships with our customers by promoting job training programs, scheduling informative seminars and providing assistance with employment related needs. Some positions are designed as bilingual and receive additional per hour compensation.

Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Technical Services bargaining unit for labor relations purposes.

Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.

Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).

The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

DEPARTMENT OVERVIEW
The Administration division, which includes the Human Resources/Safety, Facilities, Finance/Operations, Contracts and Planning, Marketing, and Information Technology divisions, supports the day-to-day program activities of the Department. Support activities include accounting, audits, employee and participant payroll processing, State reporting, grant billing, budgeting, contract/grant management/monitoring, legislative analysis and implementation, equipment management, data imaging, website management and inventory control.

The Business Services division markets resources available to employers through Workforce Development. These include services such as identifying and hiring qualified candidates, aligning training opportunities to meet the needs of employers and jobseekers, and working with employers to identify work-based learning opportunities. These services will lead to client self-sufficiency and provide businesses with qualified job candidates. In addition, Business Services assists employers with labor market information, referrals to resources and job fairs to ensure the clients receive employment. Services available to employers include on-the-job training, transitional jobs, customized trainings, and incumbent worker training. Additionally, the Department conducts a Sector Strategy initiative to enhance services provided to local businesses and assists in filling the skills gap in the local area with a specific focus on the healthcare, agriculture, manufacturing, construction, and logistics/warehousing sectors, as well as the underserved businesses.

Workforce Development has expanded services available to youth within the community. The Youth Services programs assist eligible youth ages 16-30 to develop the skills required to become the job candidates that employers look for, working directly in alignment with the Business Services Division to offer employment services, such as Paid Work Experience and On-the-Job Training. The program provides youth, with one or more significant barriers to employment, the resources to succeed and prosper in the workforce.

The Career Services division provides a wide range of employment and training services to Adults, Dislocated Workers, Welfare to Work recipients and Youth in the community through various programs at four Job Centers located across the County. Career Service staff provide job search assistance to the public, workshops to assist with résumé development, interviewing skills, and job retention. For those needing more assistance in finding employment, Career Services provides intensive career counseling, work experience, as well as referrals to vocational training programs. Workforce Development continues to develop innovative programs and direct resources to serve specialized populations such as veterans, homeless individuals, English as a Second Language learners, disabled individuals and the previously incarcerated.

Typical Tasks

• Develop relationships with new employers while maintaining partnerships with existing employers;
• Recruit, screen and set up interviews for qualified job seekers applying for jobs with employer partners;
• Market Workforce Development services such as On-The Job Training, Paid Work Experience, Customized Training and Incumbent Worker Training to local employers for Workforce Innovation and Opportunity Act (WIOA) and Welfare-to-Work clients;
• Use critical thinking and decision making in case management;
• Assist the general public with various job search activities in public resource centers. Duties include assisting customers with proofreading and editing resumes, internet job search, providing customers with community resources and Workforce Innovation and Opportunity Act (WIOA) and Welfare-to-Work program information;
• Identify job related barriers (such as behavioral health issues, substance abuse, disabilities, domestic violence, lack of job skills, etc.);
• Explain rules, regulations, policies, and rights and responsibilities to customer, the public and other agencies;
• Provide referrals as appropriate to community-based organizations;
• Assist customers with the development of mutually agreed upon individualized employment plans with the goal of sustained employability and self-sufficiency;
• Review and evaluate customer program eligibility for WIOA based on income, work history, and federal mandated regulations;
• Research and prepare clear, concise and accurate written and/or oral reports and correspondence in connection with case progress, use one or more automated case management systems to prepare and maintain necessary casework records;
• Work closely with America's Job Center of California (AJCC) partners;
• Respond to written and/or verbal inquiries by customers, service providers, others in an appropriate manner and within prescribed time frame; and
• Perform other duties and special projects as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

SKILLS/ABILITIES

• Learn to interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance and employment services programs;
• Obtain personal information concerning income, financial resources, marital status, etc. according to a complex set of rules and regulations and provide information regarding resources available;
• Learn interview and data gathering techniques and perform in-depth and interactive interviewing to determine program eligibility;
• Maintain clear and accurate data;
• Read, write, speak and understand English at a level necessary to effectively perform job duties;
• Understand, follow and apply written rules and verbal instructions;
• Organize work effectively;
• Communicate/explain complex rules and programs so they can be understood by people of diverse, ethnic, socio-economic and cultural backgrounds;
• Establish and maintain cooperative, professional working relationships with agency staff, customers, and the general public;
• Learn to utilize effective case management techniques;
• Use appropriate interpersonal skills to calm situations;
• Assist applicants/recipients in completing forms and give directions to various community resources/services;
• Accurately complete a high volume of detailed and repetitive work;
• Demonstrate and maintain a professional manner;
• Plan, prioritize and evaluate work flow and work product;
• Learn multiple automated systems;
• Provide good customer services and
• Learn to use a calculator and accurately perform basic mathematical computations.
• Think critically and problem solve;
• Interview effectively to obtain relevant facts and recognize significant information;
• Identify and evaluate barriers to employment and self-sufficiency;
• Counsel and assist customers and families;
• Define problems, analyze information, and evaluate for problem resolution;
• Establish and maintain rapport and trust while interviewing, coaching, and counseling;
• Apply good judgment and problem solving techniques in analyzing situations;
• Write in a clear and concise manner;
• Train staff as needed;
• Provide good customer service;
• Communicate, explain, and interact effectively with customers and the general public regarding programs and policies, rules and regulations;
• Read, understand, organize, prepare, interpret, and present accurate written and oral information to individuals of diverse ethnic, socio-economic, and cultural backgrounds;
• Plan, organize, prioritize, and process work to ensure deadlines are met;
• Adapt to changes in regulations, procedures, assignments and work locations;
• Maintain working knowledge of public assistance and employment programs, regulations, policies and procedures;
• Work constructively within the community setting and effectively use appropriate resources and services;
• Relate and work well with staff, multi-disciplinary teams, customers/families, and others;
• Plan, prioritize and evaluate work flow and work product;
• Learn multiple automated systems;
• Use a computer to accurately perform mathematical computations; and
• Use automated case management system, e-mail, Internet research and word processing.

KNOWLEDGE

• The goals, objectives, and functions of public social services agencies, including eligibility, employment and assistance programs;
• Employment services concepts;
• Basic data keeping and standard office procedures;
• Basic understanding of mathematical computations, including multiplication and division of whole numbers, decimals, and fractions;
• Office practices, methods, procedures, and automated systems;
• Diverse cultural, racial, and linguistic backgrounds in order to relate to various individuals;
• Principles and techniques of interviewing; career, vocational and employment counseling techniques; and problem solving techniques used in social casework;
• Specific principles, policies, rules, codes and regulations of Federal, State and County employment programs and public assistance programs;
• Principles and methods of effective customer and family goal setting;
• Employment preparation and training programs and practices of public agencies;
• Socio-economic conditions, trends, problems, cultural differences and language barriers to employment;
• Casework practice methods for public assistance and employment programs on the Federal, State and local level;
• Public and private community resources/supportive services such as training, employment, housing, food, clothing and medical services available to meet customer/family needs;
• Dynamics of human behavior and family relationships including problem solving and motivational techniques to assist customers and families in analyzing their problems;
• Record-keeping and casework recording techniques in an automated system;
• Factors which support and strengthen self-sufficiency such as employment and training, money/home management, consumer education, child rearing, parenting, nutrition and health maintenance;
• Social problems calling for the use of public and private community resources;
• Job development principles including: employer services, recruitment, placement, and retention;
• Automated case management systems such as CalSAWS, ACIS and others; and
• Basic principles of individual and group behavior and current issues in the field of Social Welfare.

EDUCATION/EXPERIENCE

PATTERN I

• Bachelor's degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field;

AND ONE OF THE FOLLOWING:

• One (1) year in the Stanislaus County class of Family Services Specialist II; OR
• One (1) year experience providing services such as human resources, training, employment, vocational counseling, and/or social work; OR
• One (1) year journey level experience comparable to Family Services Specialist II or above, providing services in at least two of the following programs: 1) TANF 2) Welfare to Work 3) Cal Fresh 4) Medi-Cal/MIA 5) Adult Services Assistance Program 6) Workforce Innovation and Opportunity Act or 7) Other Federal, State and local programs that provide similar experience.

PATTERN II

• Graduation from college with an Associate of Science or Associate of Arts degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; OR
• Completion of a combination of at least 30 semester units in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field;

AND ONE OF THE FOLLOWING:

• Two (2) years in the Stanislaus County class of Family Services Specialist II; OR
• Two (2) years experience providing services such as human resources, training, employment, vocational counseling, and/or social work OR
• Two (2) years journey level experience comparable to Family Services Specialist II or above, providing services in at least two of the following programs: TANF, Welfare to Work, Cal Fresh, Medi-Cal, Workforce Innovation and Opportunity Act, or General Assistance.

Proof of education will be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-289-1768 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE

Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

EXAMINATION PROCESS

Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE

Application Deadline: April 6, 2026

Oral Examination: Week of April 13, 2026

Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County .

GENERAL INFORMATION

Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

Benefits associated with this position can be found at Benefits Summary.

Closing Date/Time: 4/6/2026 5:00 PM Pacific

Salary:

$58,864.00 - $71,572.80 Annually