Deputy Director of Operations
Mosaic Public Partners Sacramento, CA, USA
- Location: Sacramento, CA, USA
- Categories: Dispatch and Telecommunications
- Job Type: Full Time
- Posted: Mar 31, 2026
Job Description:
Deputy Director of Operations
Description
ABOUT SRFECC
The Sacramento Regional Fire/EMS Communication Center is a highly trained team of public safety professionals who dispatch fire protection and emergency medical service (EMS) personnel to residents calling 9-1-1 in the Sacramento region. The Center is designated as a Secondary Public Safety Answering Point (PSAP), receiving calls from local law enforcement agencies that serve as the Primary PSAP under state law. Rather than each individual local fire agency having its own local dispatch center, the leadership from several fire agencies agreed to form a regional dispatch center to provide seamless service across local governments spanning approximately 1,000 square miles. The SRFECC has one of the highest call volumes of all dispatch centers in the U.S, answering nearly 500,000 calls per year. The Center serves a population of 1.61 million people and covers approximately 984 square miles.
The highly trained staff work as a team, utilizing phone, computer, and radio technologies as they receive 500 to 1,000+ emergency 9-1-1 calls daily. Operating at a centralized location, the dispatch team is an integral part of how each fire department in the Sacramento region responds to fire and EMS-related emergencies around the clock. The Center has a total of 60 FTE who are supported by a FY 25/26 operating budget of $14.2 million. The SRFECC earned its first Accredited Center of Excellence (ACE) status from the International Academies of Emergency Dispatch (IAED) in July 2024, which is the highest honor in 9-1-1 dispatch.
The SRFECC is led by a Chief Executive Director who is appointed from the member agencies on a rotating basis. The Board-approved strategic blueprint, growth strategy, long-standing operating standards and policies, and a tenured management team provide management focus and continuity. The organization has a Deputy Director of Operations and a Deputy Director of Administration who provide executive leadership to their respective divisions and report to the Chief Executive Director. The dispatch operations fall under the leadership of the Deputy Director of Operations, and the Deputy Director of Administration oversees the Information Technology, Finance, and Human Resources functions of the SRFECC.
THE POSITION
Under the direction of the Chief Executive Director, the Deputy Director of Operations provides executive-level leadership and strategic oversight of all operational functions within the Sacramento Regional Fire/EMS Communications Center. Three Dispatch Managers report directly to the Deputy Director, with an additional 4 supervisors and 42 dispatchers rounding out the Dispatch Operations team. This Deputy Director is responsible for ensuring continuous, compliant, and high-reliability emergency communications services while advancing organizational strategy for workforce sustainability and operational excellence. The Deputy Director of Operations serves as a key member of the executive leadership team and provides leadership and direction to the operations division, including dispatch, supervision, training, quality assurance, and operational support functions. Key responsibilities include translating the agency’s vision and Board direction into operational plans; serving as a strategic advisor on operational risk and service delivery; leading continuous improvement initiatives using data and industry best practices; assisting in the development and administration of the operational budget; collaborating with fire, EMS, law enforcement, and partner agencies; leading long-range planning related to staffing, technology, and operational resilience; and overseeing training standards, certification compliance, and professional development of staff.
The ideal candidate will have demonstrated experience as a PSAP manager; an understanding of the complexity of operations within a busy communications center; experience in a Fire/EMS or other public safety organization; a people-centric leadership style centered on developing, mentoring, and coaching staff; a leadership style characterized by transparency and an effective communication; and experience and an understanding of technology and “smart tools” associated with PSAP operations.