Tow Lot Division Manager (NCSD Division Manager)

Job Description

Full-time position available with the Neighborhoods and Community Services Department - City Tow Lot Division
Location: 7750 Front St
Salary: $6,489-$9,929 per month
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m.
Deadline Date: October 21, 2026

About Us

About the Neighborhoods & Community Services Department

The Neighborhood Services Department works to support safe, vibrant, and thriving communities across the city. The department focuses on protecting residential properties, addressing nuisance concerns, and improving quality of life through a proactive, community-centered approach. By partnering with neighborhood and community leaders, the team uses data-driven strategies to identify issues, coordinate solutions, and connect residents with city and community resources.

In addition to these core efforts, the department serves as a key service hub for residents and businesses. It provides direct customer support through the 311 Call Center, ensuring residents can easily access information and request City Services. The department also supports economic vitality through small business assistance offered by the BizCare Division, while promoting public safety and compliance through Animal Services enforcement provided by the Animal Services Division and alcohol licensing managed by the Regulated Industries Division. Oversight of short-term rental licensing further helps maintain neighborhood stability, and dedicated illegal dumping enforcement and cleanup efforts enhance cleanliness and livability.

The Office of Environmental Quality drives the city's sustainability policies and ensures that municipal operations comply with local, state, and federal environmental laws. It plays a crucial role in reducing the city's carbon footprint and advancing climate action planning.

Emphasizing collaboration, engagement, and prevention, the department brings together community support, regulatory services, environmental stewardship, and responsive customer service to strengthen neighborhoods and enhance overall community well-being.

Click here for more about this department

Responsibilities

What You'll Do:

• Directs and manages the daily operations of the Tow Lot, including vehicle intake, inventory control, storage, release, auction, and disposal activities to ensure efficient and compliant service delivery.
• Directs the development and implementation of goals, objectives, policies, procedures, and work standards for the assigned division.
• Develops and monitors the division's budget.
• Oversees the financial well-being of the division by managing revenue, analyzing cost effectiveness, and directing cost control activities.
• Prepares, submits, and justifies budget enhancement requests to the Director or designee.
• Prepares and recommends amendments to and revisions of related codes and ordinances.
• Promotes and maintains effective working relationships with industry groups, neighborhood groups, property owners, and other stakeholders.
• Submits detailed written reports, makes recommendations, and implements plans of action to fully utilize the legal system and alternative resources to achieve division and department goals.
• Provides supervision and leadership to supervisory, professional, technical, and clerical staff; assigns work, monitors performance, and ensures appropriate training, safety, and accountability standards are maintained.
• Oversees and coordinates the activities of contracted tow operators, vendors, and service providers performing work on behalf of the City; monitors performance, ensures contract compliance, and addresses operational or performance issues.
• Ensures compliance with applicable state laws, regulatory requirements, and City policies governing vehicle impoundment, storage, recordkeeping, and property disposition.
• Leads and oversees investigations into tow companies and vendors suspected of predatory towing practices, violations of the City's Bill of Rights ordinance, or non-compliance with contractual and regulatory requirements.
• Coordinates findings and enforcement actions with appropriate stakeholders.
• Develops, implements, and maintains division policies, procedures, and operational guidelines to promote efficiency, consistency, compliance, and high-quality customer service.
• Monitors and evaluates operational performance metrics, workload trends, and service levels.
• Identifies opportunities for process improvement and implements corrective actions as needed.
• Coordinates with internal departments, legal counsel, law enforcement agencies, external partners, and the public regarding Tow Lot operations, enforcement actions, disputes, and program requirements.
• Prepares reports, documentation, and recommendations related to operations, compliance activities, contractor performance, and program effectiveness for departmental leadership.
• Assists in the development and implementation of departmental objectives, policies, and operational strategies in coordination with the Director, Assistant Director, and other division managers.
• Ensures accurate and complete recordkeeping related to vehicle custody, releases, financial transactions, and compliance documentation in accordance with regulatory and audit requirements.
• Performs related duties as required.

Qualifications

REQUIRES

• Accredited Bachelor's degree and
• Five (5) years of related professional experience of a progressively responsible nature in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs. OR
• Accredited Master's degree and
• Three (3) years of related professional experience in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs OR
• High School diploma or equivalent and
• Nine (9) years of related professional experience of a progressively responsible nature in a public or private sector program that includes one of the following: neighborhood preservation, enforcement or engagement; environmental policy and/or compliance; cultural arts; resident/business customer center management; animal control or resident assistance programs.
• Must pass a background check as prescribed by the City.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).